--- title: Cookie policy --- ## Happy Balance Nutrition close **Privacy Notice**    *Happy Balance Nutrition | Last updated: 1 October 2026* This privacy notice explains how Happy Balance Nutrition collects, uses, stores, and protects your personal information when you visit our website (https://www.happybalancenutrition.co.uk), contact us with an enquiry, or subscribe to our updates and newsletters.   Please note: This policy applies specifically to website visitors, general enquiries, and newsletter subscribers. If you become a client, details regarding your nutritional consultations, health data, and client records are governed separately by our Client Terms & Conditions and Client Privacy Policy provided during client onboarding.   **Who we are**  Happy Balance Nutrition is the data controller responsible for your personal information collected via this website. **Business Name:** Happy Balance Nutrition **Location:** Kingston upon Thames, London, UK **Email:** [happybalancenutrition@gmail.com](mailto:happybalancenutrition@gmail.com) **Telephone:** 07747 347422   **What information we collect, use, and why** We collect and process personal information strictly necessary for responding to enquiries and managing newsletter updates:   **Contact & Subscriber Data:** Your name and email address when you sign up for our newsletter or submit an enquiry. **Marketing Preferences:** Your consent choices and opt-in/opt-out selections for receiving marketing emails. **Website Usage & Technical Data:** IP addresses, device information, and website user journey details collected via cookies (where permitted by your consent choices). **General Enquiries:** Information you voluntarily include if you contact us via a website contact form or email.   ### **Lawful bases for processing** Under UK data protection law (UK GDPR and Data Protection Act 2018), we must have a lawful basis to collect and use your personal information: **Consent:** We rely on your explicit consent when you opt in to receive our email newsletter or accept non-essential website cookies. You have the right to withdraw consent at any time by clicking the 'unsubscribe' link in any email or updating your cookie settings. **Legitimate Interests:** We rely on legitimate interests to respond to direct pre-client enquiries sent via our website, maintain website security, and keep a minimal suppression list of unsubscribed email addresses so we respect your preference and do not email you again by mistake.   ### **Where we get personal information from** We collect personal information directly from you when you complete a newsletter signup or contact form on our website, contact us by email or phone, or interact with our website via cookie-enabled features. ### **Who we share information with & international transfers** We do not sell, rent, or trade your personal information. We share information with trusted service providers who process data on our behalf to help run our website and marketing: **HubSpot:** Used to host our website, manage contact lists, handle forms, and deliver newsletter emails. **CookieGuard:** Used to record and manage your cookie preferences on our website.    Where these service providers process or store information outside the UK (for example, in the United States), appropriate legal safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or approved Standard Contractual Clauses (SCCs). For details on the cookies we use, please see our [Cookie Policy.](https://www.happybalancenutrition.co.uk/cookie-policy?hsLang=en)   ### **How long we keep information** We retain your personal information only for as long as necessary: **Newsletter subscribers:** We keep your name and email address until you unsubscribe or ask us to delete them. **Unsubscribed contacts:** If you unsubscribe, we retain a minimal record (your email address and opt-out date) on a suppression list to ensure we do not email you again by mistake. **General Enquiries:** Routine email or website form enquiries are kept for up to 12 months after our last interaction unless you proceed to become a client.   ### **Data security** We take appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or destruction. Access to subscriber and enquiry data is restricted to authorized personnel only. ### **Automated decision-making and profiling** We do not carry out any automated decision-making or profiling that produces legal or similarly significant effects on you. ### **Your data protection rights** Under UK data protection law, if you make a request, we must respond to you without undue delay and in any event within one month. To make a request, please contact us at happybalancenutrition@gmail.com. You have the following rights: **Right of access:** You have the right to ask us for copies of your personal information. **Right to rectification:** You have the right to ask us to correct or complete information you think is inaccurate or incomplete. **Right to erasure:** You have the right to ask us to delete your personal information in certain circumstances. **Right to restriction of processing:** You have the right to ask us to limit how we use your personal information. **Right to object:** You have the right to object to processing based on legitimate interests or direct marketing. **Right to data portability:** You have the right to ask that we transfer the personal information you gave us to another organisation or to you. **Right to withdraw consent:** Where processing is based on consent, you have the right to withdraw your consent at any time.   ### **How to complain** If you have any concerns about our use of your personal information, please contact us first so we can try to resolve the issue: **Email:** [happybalancenutrition@gmail.com](mailto:happybalancenutrition@gmail.com) **Telephone:** 07747 347422 If you remain dissatisfied, you have the right to lodge a complaint with the UK data protection supervisory authority: **Information Commissioner's Office (ICO)** **Postal Address:** Information Commissioner's Office, 4th Floor, No.3 Circle Square, 5 Hawkshaw Street, Manchester, M1 7BL **Helpline:** 0303 123 1113 **Website:** https://www.ico.org.uk/make-a-complaint   [![BANT-member-RGB](https://www.happybalancenutrition.co.uk/hs-fs/hubfs/BANT-member-RGB.jpg?width=2223&height=681&name=BANT-member-RGB.jpg "BANT-member-RGB")](https://www.happybalancenutrition.co.uk/?hsLang=en) Nutritional therapy  - Kingston upon Thames, London - 07747 347422 - happybalancenutrition@gmail.com - [Cookie Policy](https://www.happybalancenutrition.co.uk/cookie-policy?hsLang=en) - [Privacy Policy](https://www.happybalancenutrition.co.uk/privacy-policy)  *© 2026 Happy Balance Nutrition. All Rights Reserved.*